The Business Analyst’s “Other Customer”

We know that the business stakeholders whose needs we elicit and capture as requirements are our customers. We know that the sponsor who foots the bill for our work is our customer. Often, product end-users are considered customers. We don’t typically think of designers, developers and QA analysts – our delivery team counterparts – as customers, but maybe we should.

Precision Tools: Requirement Structure

I recently posted about the need for accuracy and precision in requirements. In that post, I mentioned that natural language requirements are probably the least precise format for expressing requirements. Many BA’s, myself included, write specs composed of natural language requirements and a few flow diagrams for clarification and context. So, given that natural language is not inherently precise, how do we at least make them as precise as possible?