We know that the business stakeholders whose needs we elicit and capture as requirements are our customers. We know that the sponsor who foots the bill for our work is our customer. Often, product end-users are considered customers. We don’t typically think of designers, developers and QA analysts – our delivery team counterparts – as customers, but maybe we should.
I just want to pass along a story I read in this morning’s WSJ that I think will appeal to this blog’s audience because a] it’s about one of our own; a “techie”, and b] it’s just a neat story. […]