One of the surest ways to ensure project success is to get “pictures” in front of the users/stakeholders as early in the process as possible.
A friend of mine once told me of an uncle whose “byline” – for lack of a better term – was, “your name is safe in my house.” What he meant is that you wouldn’t have to worry about him or others in his company speaking ill of you. People took the uncle at his word, too, because he was never heard speaking poorly of others.
Bob Lambert says IT should take the initiative in solving problems of business/IT misalignment, and thinks the requirements process can be an effective vehicle for reaching out. I agree.
I could come up with a number of reasons why IT has an interest in being the one to reach out, but one reason in particular occurred to me as I was reading through Lambert’s post….