Month: January 2014

How Does Elicitation Feel to You?

There are a few essential questions we should always keep at top of mind during our discovery and solution definition efforts. I’d like to suggest an alternate way of phrasing them that may help you get more depth in the responses you receive and generate more meaningful discussion from your clients or stakeholders.

Read More

A Few Words on Mentoring

It’s national mentoring month in the United States, and a week ago we had national “Thank Your Mentor” day. In light of the occasion and the fantastic opportunities I’ve had in the capacity of both mentor and mentee, I thought I might share a few thoughts on the topic. To me, a mentor is someone who sees your potential, and cares enough to help you see it and achieve it for yourself. According to John Crosby, “Mentoring is a brain to pick, an ear to listen, and a push in the right direction.” In some cases, mentors self-select when...

Read More

Golden Questions for Elicitation and Discovery

I’ve found in early discovery sessions with stakeholders – regardless of the organization, industry, personalities, problems or other nuances – we’re striving to accomplish essentially the same things. Further, for any situation, there are a few basic questions or cues that can help us make sure we cover them all. Because of their value and range of application, I’ll refer to them as “golden questions.” I’d like to share my list of golden questions – and a few simple keywords to help remember them.  In return, I’d love your feedback on what you might add, or edit on your own...

Read More