Comments on: McDonald’s Burgers and High-Quality Business Analysts

By: JB

JB — Thu, 23 Jul 2009 03:46:27 +0000

Thanks for commenting, Leroy.

I definitely get your point that sometimes your best might just not be good enough to meet, let alone exceed customer expectations. I think that might be one of the areas where what's true for burgers doesn't necessarily hold for the complexities of business analysis.

At the same time, I think that it is incumbent on us – as individuals and solution delivery teams – to set and manage expectations to minimize occurrences where we do our best yet "can't win for losing."

I think we can reasonably reach a point where we know what we can give on a regular basis, and our customer has a good idea what they'll get. Hopefully the situation would be rare where we just aren't good enough to get the job done.

By: JB

JB — Thu, 23 Jul 2009 03:46:14 +0000

Thanks for commenting, Leroy.

I definitely get your point that sometimes your best might just not be good enough to meet, let along exceed customer expectations. I think that might be one of the areas where what's true for burgers doesn't necessarily hold for the complexities of business analysis.

By: LeRoy Barnes

LeRoy Barnes — Wed, 22 Jul 2009 01:41:54 +0000

RT @jonbab1 McDonald’s Burgers and High-Quality Business Analysts : Practical Analyst http://bit.ly/t7QUS – good article #baot

By: leroybarnes

leroybarnes — Tue, 21 Jul 2009 20:35:18 +0000

Jonathan,

Well done on another good article and its one I had to mull over. Being a McDonald’s customer I could identify with the analogy. Disappointments a few and far between (if any) irrespective of the McDonald’s you visit globally!

Consistently performing at the best of our ability won’t always result in the customer’s expectation being met (or exceeded); or does it? Nevertheless, it is right and proper for us to aspire to providing great value to our customers consistently.

Thanks,
LeRoy

By: Jonathan Babcock

Jonathan Babcock — Tue, 21 Jul 2009 06:43:59 +0000

From the archive: McDonald’s Burgers and High-Quality Business Analysts – What can BA's learn about quality from McD’s? http://bit.ly/t7QUS

By: Craig Brown

Craig Brown — Tue, 19 Jun 2007 01:16:09 +0000

Jonathan

You probably know my views already. Reliability is one of (but not the only) key aspects of delivering quality services.